Clinique de l'Alma Paris7

Patient rights and information



The fight against pain is a core concern at the Clinique de l'Alma.

Pain is a neurological manifestation of the sensory system in response to physical injury. The body emits a pain message that signals the abnormality and locates the affected organ. During an operation, it is essential to limit this pain by means of an appropriate prescription.

Our anaesthetists now have powerful pharmaceutical molecules that inhibit pain messages either directly on the nerve pathway or in the pain centres of the brain.

There are three levels of painkillers, which are prescribed according to the intensity of the pain.

The most effective products will be used during your operation.


Your comfort and safety during your stay is one of our priorities. We have a post-operative monitoring area. On-call care is provided by a doctor on site at night and at weekends.

The Clinique de l'Alma benefits from cooperative relationships and care networks with other health establishments and other players in the health system.
For you, this is a guarantee of coordination and an organised, secure, high-quality care pathway: this is the case for access to intensive care under an agreement with the Hôpital Européen Georges Pompidou.

The clinic is a member of the Réseau de santé Cancérologie Paris Sud-Ouest.

All patients of the Clinique de l'Alma have rights which our establishment undertakes to respect. These rights concern

  • Confidentiality of your medical records
  • Confidentiality of your stay
  • Care at the end of life
  • Organ donation


Its mission is to ensure that the rights of users are respected, to facilitate their approach and to contribute, through its opinions and proposals, to the policy for the reception and care of patients and their relatives (Decree no. 2005-213 of 2 March 2005).

To this end, complaints and claims addressed to the health care institution by users or their relatives, and the responses provided by the head of the institution, are made available to the members of the committee, in accordance with the procedures defined by the institution's internal regulations.


You have the right to access information concerning your health, either directly or through a doctor whom you designate in writing for this purpose. The request must be made in writing to the Management, accompanied by a photocopy of your identity card.

In the event of a request for access from the legal successor of a deceased patient, the following information will be required:
- Copy of the identity document of the deceased and of the applicant
- Copy of the family record book
- Justification for the request (to find out the cause of death; to defend the memory of the deceased; to assert a right).

Consultation of the data available on site is free of charge. However, if you wish to obtain a copy or consult archived files, you will have to pay the cost of searching, reproducing or sending the files. For any request, send a request via the contact form or by post.

Consumer complaints and mediation

All complaints must be sent in writing to the establishment's quality department by e-mail: or by post: Clinique Alma - 166 Rue de l'Université - 75007 Paris. If the request for a complaint to the quality department fails within one month, the patient may submit the dispute with the establishment to the mediator free of charge within a maximum period of one year from the date of the written complaint. The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution.

The mediator's contact details are as follows

  • ANM Consommation, an association under the law of 1901
  • Online:
  • E-mail:
  • By post: Médiation de la Consommation ANM Consommation 02 rue de Colmar à Vincennes 94300.

The mediator may be contacted by e-mail, online or by post. In addition to their full contact details (surname, first name, contacts) and the written complaint that they must first have sent to the establishment's quality department to try to resolve their dispute directly, patients are encouraged to provide the following information to the mediator:

  • The nature of the request
  • A description of the dispute
  • All documents and factual evidence useful to the mediator's understanding and analysis of the case.


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Clinique de l'Alma Paris7

166 Rue de l'Université, 75007 Paris

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More than 14400 patients who need an organ transplant every year. The main obstacle to transplantation is the persistent lack of available organs.