You’ve Received an Invoice

To help us correctly allocate your payment to your file, please follow the instructions below:

Bank Transfer

Make your transfer to the bank account shown on your invoice.

Account holder: Clinique de l’ALMA

• Please make sure to include the invoice reference in the payment description
  (e.g., Reference: XX XXXX, located at the top left of your invoice).

Cheque

Payable to: Clinique de l’ALMA

• Please write the invoice reference on the back of the cheque.

Cash Payment

Cash payments can be made at the clinic’s main reception Monday to Saturday, from 8:00 a.m. to 8:00 p.m.

• Please bring your invoice with you.

Without this information, we may not be able to properly link your payment to your file, which could delay the update of your account.

If you have any questions regarding your invoice, please feel free to contact us using the contact form and selecting “Understanding My Hospital Invoice.”

Due to the high number of enquiries we receive, our teams do their best to respond as quickly as possible. Thank you for your patience and understanding.

Receiving this type of message means that an amount is still owed to the clinic. You can settle the outstanding balance using one of the following methods:

• Secure online payment: by clicking the link provided in the SMS
• Cheque: send it to the clinic, making sure to include the payment reference mentioned in the message
• Cash: pay directly at the admissions office

For any additional information, please contact the dedicated team using the phone number provided in the SMS.

If you require a paid invoice (receipt) following a payment made through the secure link, please allow a few days, your receipt will be sent to you once the payment is fully processed.

Due to the high number of enquiries we receive, our teams do their best to respond as quickly as possible. Thank you for your patience and understanding.