THE USERS' COMMISSION - CDU

The Users' Commission was created by article L.1112-3 of the French Public Health Code, Decree no. 2005-213 of 2 March 2005 and Decree no. 2016-726 of 1 June 2016. Its operation, in examining complaints and claims submitted to it, is governed by Articles R.1112-91 to 94 of the Public Health Code.

Its remit:

• Ensure that users' rights are respected.
• Contribute to improving the reception of patients and their families.
• Contribute to improving the quality of care.
• Make it easier for users to express their grievances to the establishment's management, ensure that they hear the latter's explanations and are informed of the outcome of their requests.

Its role in the establishment :

• It is consulted on policy relating to reception and care and makes proposals in this area.
• It is informed of all complaints or claims made by users of the establishment and the action taken on them.
  Rights and obligations :
• Right of access to medical data relating to complaints and claims, subject to the prior written agreement of the person concerned or their heirs if they are deceased.
• Members of the Commission are bound by professional secrecy, medical secrecy and confidentiality.

The rules and the list of members of the CDU are displayed in the clinic and in the welcome booklet. You can contact the CDU by post at the Clinic's address or by e-mail at: usagers.alma@almaviva-sante.com

To contact the associations of our user representatives:

• TISSANDIE Catherine - Association GIRC (Association des Graves Insuffisants Respiratoires Chroniques) Tel: 06 64 12 67 31 (please leave a message with your contact details to be contacted) .
• SZEWCZYK Verginia - Association FNAIR (Fédération Nationale d'Aide aux Insuffisants Rénaux) Mail: brasisarc@yahoo.fr - Tel: 06 63 74 79 87